Shipping & Returns

At Eigenweg (operated under the personal legal entity of Amaan Faizal), every order is treated as a priority. All orders placed on our official platform are processed, packed, and dispatched from our primary fulfillment facility in Aluva, Kerala.

High-Demand Launch Periods: During limited-edition drop releases, archive collection sales, or high-volume festive seasons, order processing may take an additional 24–48 business hours. You will receive real-time email and SMS status alerts as your package progresses through our sorting line.

We partner with India's leading air-express logistics providers — including Blue Dart, Delhivery, DTDC, and XpressBees — to ensure swift, secure, and fully tracked delivery to over 19,000 PIN codes across India.

* Estimated delivery windows are calculated from the day of dispatch. Severe weather disruptions, state border checks, or national elections may cause occasional courier delays beyond our direct control.

Every package is assigned a unique Airway Bill (AWB) number upon handover to our logistics partner. We provide transparent, end-to-end milestone updates at every checkpoint:

To guarantee that your athletic apparel arrives in pristine, untouched condition, all orders are packed inside heavy-duty, weather-resistant poly envelopes sealed with permanent security adhesive tape.

• Unboxing Video Recommendation: We strongly urge athletes to record a continuous, uncut video while opening the outer courier bag. This serves as incontestable proof in the rare event of transit damage or missing units.
• 48-Hour Reporting Window: Any damaged goods or missing items must be reported within 48 hours of package delivery by emailing eigenweg.gymwear@gmail.com with photographs and the unboxing video attached.

Please ensure that your delivery information is accurate and comprehensive. Incomplete details are the leading cause of avoidable transit delays.

• Address Requirements: Must contain House/Flat/Plot number, Apartment/Building name, Street/Locality, prominent Landmark, City, State, and exact 6-digit PIN code.
• Contact Verification: Always provide a 10-digit mobile number capable of receiving incoming calls and SMS/WhatsApp OTP verifications from delivery executives.
• Delivery Attempts: Couriers will attempt doorstep delivery a minimum of 3 times on consecutive business days. If the consignee is unreachable or requests multiple reschedules, the parcel is flagged as RTO (Return to Origin).
• Re-Dispatch Policy: If a shipment returns to our facility due to an incomplete/incorrect address or failure to receive, a nominal re-shipping fee of ₹120 will apply to re-dispatch the consignment.

We design premium training wear engineered to perform under heavy iron. If you are not completely satisfied with the drape, fit, or aesthetic of your purchase, you may initiate a return or exchange within 14 calendar days of parcel delivery.

Finding your exact athletic silhouette matters. If your shirt, hoodie, joggers, or shorts feel slightly too snug or loose, we offer a Complimentary 1st Size Exchange on all regular-priced garments.

• Stock Availability: Size exchanges depend on real-time inventory. If your preferred replacement size is out of stock, you may choose an alternate colorway, store credit, or a full refund.
• Subsequent Exchanges: Any secondary size exchanges requested for the same order will incur a nominal reverse logistics charge of ₹120.

We have streamlined our return and exchange procedure to be completely transparent and stress-free:

Our integrated reverse logistics network covers approximately 95% of domestic PIN codes.

Once your returned parcel passes warehouse quality inspection, we trigger your refund immediately. The turnaround time depends on your original method of payment:

• Cash on Delivery (COD) Orders: Refunds for COD orders are executed via NEFT/IMPS bank transfer or instant UPI payout. You will receive a secure portal link to input your account/IFSC details.
• Outward Shipping Charges: Any nominal shipping fee paid on orders below ₹1,999 is non-refundable, as this is disbursed directly to logistics carriers for completed initial delivery.

We operate an accelerated fulfillment pipeline. If you need to cancel or alter an order, please review our timing guidelines:

Eigenweg proudly ships athletic apparel to international athletes across select worldwide destinations (including UAE, Singapore, UK, EU, and North America).

• Courier & Transit: International consignments are dispatched via DHL Express or FedEx International Priority, with transit times averaging 6 to 12 business days.
• Customs, Taxes & Import Duties: All international shipments are sent on a DDU (Delivered Duty Unpaid) basis unless explicitly stated otherwise. Any local import duties, VAT, clearance charges, or customs fees levied by the destination country are the sole responsibility of the customer.
• International Returns: International customers are welcome to return unworn garments within 14 days; however, international return courier shipping, insurance, and applicable customs duties must be arranged and borne by the customer.