Privacy Policy

This Privacy Policy (“Policy”) outlines how EIGENWEG, operated under the personal legal entity of Amaan Faizal (“we,” “us,” or “our”), collects, utilizes, stores, shares, and protects your personal information when you visit, create an account on, or make a purchase through our website and e-commerce platform (collectively, the “Platform”).

We respect the digital privacy of athletes, lifters, and customers. By accessing or using our Platform, you acknowledge that you have read, understood, and consented to the practices described in this Policy. This Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and recognized international privacy benchmarks.

We collect only the minimum personal data strictly necessary to deliver high-performance athletic apparel, process orders securely, and provide seamless customer service:

We process your data strictly under lawful, transparent, and fair legal grounds:

Online financial transactions on our Platform are managed exclusively through Cashfree Payments India Pvt. Ltd. (“Cashfree PG”), an authorized, RBI-compliant Payment Aggregator.

• Tokenized Processing: Transactions generate a temporary session token (payment_session_id) that binds strictly to your unique order and expires automatically after checkout.
• End-to-End Encryption: All payment handoffs occur over TLS 1.3 / 256-bit secure cryptographic channels with mandatory two-factor authentication (OTP/3D Secure).

We never sell, lease, or monetize your personal records to advertisers, marketing agencies, or data brokers. Information is disclosed solely to authorized service partners necessary to fulfill operations:

• Logistics & Courier Partners: Trusted air-express delivery partners (including Blue Dart, Delhivery, DTDC, and XpressBees) receive your recipient name, shipping address, contact phone number, and package dimensions to execute doorstep delivery and reverse pickups.
• Payment Aggregators: Cashfree PG processes order payment amounts and passes back confirmation status tokens.
• Hosting & Cloud Infrastructure: Encrypted cloud hosting and high-security transactional email and SMS dispatch providers.
• Legal & Regulatory Authorities: We may disclose information if required under valid legal process, court subpoenas, or statutory obligations to comply with applicable Indian laws.

Cookies are small alphanumeric files placed on your browser or device to enable core website functionality and remember your preferences:

We retain personal data only for as long as strictly necessary to fulfill the operational purposes for which it was collected, resolve disputes, and comply with mandatory statutory laws:

• Active Customer Accounts: Profile data, saved delivery addresses, and order history are retained while your account remains active.
• Taxation & Accounting Archives: Under Indian GST regulations and the Companies Act, completed sales transaction invoices and tax records must be preserved for a statutory period of 7 years.
• Marketing Subscribers: Contact info for promotional broadcasts is retained until you unsubscribe or withdraw consent.

We implement defense-in-depth security measures to protect your personal data against accidental loss, unauthorized access, alteration, or unlawful destruction:

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable global data protection regimes, you are entitled to comprehensive rights concerning your personal data:

Our Platform and products are strictly intended for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction.

Eigenweg operates from India. If you access our Platform or place an international order from outside India (e.g., UAE, Singapore, UK, EU, North America), please be advised that your information is collected, processed, and stored on secure cloud servers located in India and certified global regions.

By submitting your order, you consent to the transfer of data across international borders to logistics and customs partners for cross-border clearance in full accordance with this Policy.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are provided below: